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Industry analysis :The Financial services industry : banks, thrifts, insurance companies, and securities firms

Industry analysis :The Financial services industry : banks, thrifts, insurance companies, and securities firms

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Supply chain management : strategy, planning, and operation

Supply chain management : strategy, planning, and operation

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Retailing

Retailing

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The value profit chain : threat employees like customers and customers like employees

The value profit chain : threat employees like customers and customers like employees

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101 Konsultasi praktis pemasaran

101 Konsultasi praktis pemasaran

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Retail marketing

Retail marketing

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Computers : information technology in perspective

Computers : information technology in perspective

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Banking in Asia : acquiring a profit mindset

Banking in Asia : acquiring a profit mindset

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The future of competition : co-creating unique value with customers

The future of competition : co-creating unique value with customers

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Indonesia : Country Profile 2004

Indonesia : Country Profile 2004

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Ekspor impor : teori & penerapannya

Ekspor impor : teori & penerapannya

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Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

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Bank management & financial services

Bank management & financial services

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What`s keeping your customers up at night? : close more deals by selling to your clients pain

What`s keeping your customers up at night? : close more deals by selling to your clients pain

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On becoming a customer-centric company : transformasi TELKOM menjadi perusahaan berbasis pelanggan

On becoming a customer-centric company : transformasi TELKOM menjadi perusahaan berbasis pelanggan

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The innovator`s dilemma : the revolutionary book that will change the way you do business

The innovator`s dilemma : the revolutionary book that will change the way you do business

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Winning behavior : what the smartest, most successful companies do differently

Winning behavior : what the smartest, most successful companies do differently

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Technology and customer service : profitable relationship building

Technology and customer service : profitable relationship building

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Up against the retail giants : targeting weaknesses gaining an edge

Up against the retail giants : targeting weaknesses gaining an edge

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Managing customers as investments : the strategic value of customers in the long run

Managing customers as investments : the strategic value of customers in the long run

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Services marketing in Asia : managing people, technology, and strategy

Services marketing in Asia : managing people, technology, and strategy

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Indispensable : how to become the company that your customers can`t live without

Indispensable : how to become the company that your customers can`t live without

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Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

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Financial institutions management : a risk management approach

Financial institutions management : a risk management approach

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Principles of financial services and products

Principles of financial services and products

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Financial services marketing

Financial services marketing

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Marketing management : Knowledge and skills

Marketing management : Knowledge and skills

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An introduction to islamic finance : Theory and Practice

An introduction to islamic finance : Theory and Practice

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Transforming HR : how to get shared services, outsourcing and business partnering to deliver what you want

Transforming HR : how to get shared services, outsourcing and business partnering to deliver what you want

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Proposal of Marketing Strategy for Bank Dutas Consumer Banking Services

Proposal of Marketing Strategy for Bank Dutas Consumer Banking Services

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