APA Style
Heskett, James L., Schlesinger, Leonard A., Sasser Jr., W. Earl. (2003).
The value profit chain : threat employees like customers and customers like employees .
New York:
The Free Press.
Chicago Style
Heskett, James L., Schlesinger, Leonard A., Sasser Jr., W. Earl.
The value profit chain : threat employees like customers and customers like employees.
New York:
The Free Press,
2003.
Text.
MLA Style
Heskett, James L., Schlesinger, Leonard A., Sasser Jr., W. Earl.
The value profit chain : threat employees like customers and customers like employees.
New York:
The Free Press,
2003.
Text.
Turabian Style
Heskett, James L., Schlesinger, Leonard A., Sasser Jr., W. Earl.
The value profit chain : threat employees like customers and customers like employees.
New York:
The Free Press,
2003.
Print.